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Terms and Conditions at SapphireBet

These Terms and Conditions govern your use of the official SapphireBet website and mobile application in Bangladesh. By accessing the services, creating an account, placing any bet, or using bonuses, you agree to these rules. You are responsible for ensuring that your use is legal under Bangladeshi law and any other laws that apply to you. SapphireBet may restrict access where betting is not allowed and may update these terms to meet regulatory requirements.

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General Terms

Agreement and Scope

  • By completing registration and clicking to confirm acceptance, you agree you have read and understood these general terms, the betting rules, the privacy policy, the bonus rules, and any sport- or event-specific house rules.
  • These terms apply to all bets, bonuses, odds, and services provided through your SapphireBet account.

Eligibility and Local Law (Bangladesh)

  • Use of betting services is not allowed for persons under 18 years of age.
  • You must ensure your access and use are legal in Bangladesh. Where local law prohibits gambling or online betting, you must not register, deposit, or place bets.
  • SapphireBet may require proof of age, identity, and location and may suspend services if you cannot demonstrate eligibility.

Changes to Terms

  • SapphireBet may modify these terms to reflect legal, regulatory, or operational changes.
  • Updated terms take effect upon publication. Continued use of the services after changes constitutes acceptance. If you disagree, you must stop using the services and request account closure.

Proper Use of Services

  • You agree to use the platform only for personal entertainment and lawful purposes, not for commercial use or on behalf of third parties.
  • You may not create multiple accounts, use automated tools, manipulate odds or markets, or engage in any fraudulent or collusive activity.
  • You are responsible for maintaining the confidentiality of your login details and for all activity under your account.

Intellectual Property and Content Protection

  • All content, trademarks, data, software, and odds displays are protected. You may not copy, scrape, redistribute, or exploit platform content or data feeds without written permission.
  • Any materials you submit (e.g., feedback) may be used by SapphireBet for service improvement and compliance.

Liability and Indemnity

  • Services are provided on an “as available” basis. SapphireBet is not responsible for interruptions caused by telecom failures, event cancellations, or third-party data errors.
  • Settlement of bets is based on official event results or recognized data sources. In case of obvious pricing or market errors, SapphireBet may void or correct the affected bet.
  • To the extent permitted by applicable law, SapphireBet’s aggregate liability for losses arising from your use of services is limited to the amount of your stake on the disputed bet or the available balance in your account, whichever is lower.
  • You agree to indemnify SapphireBet for losses arising from your breach of these terms or unlawful use of the services.

Governing Terms, Language, and Disputes

  • The governing law and contracting entity are those shown on the website footer and in your account. Bangladesh users are responsible for compliance with local law in Bangladesh.
  • If translations exist, the English version prevails in case of conflict.
  • Disputes should first be raised through customer support. SapphireBet may escalate issues to its compliance team or an alternative dispute process where available under its operating licence.

General Betting Rules

Eligibility to Place Bets

  • Only verified account holders who meet age and identity requirements may place a bet.
  • Betting may be restricted in Bangladesh where not permitted by local law. SapphireBet may apply geo-blocking or other controls.

Bet Acceptance

  • A bet is accepted once confirmed on the bet slip and reflected in your betting history with a valid reference number.
  • If odds change before acceptance, you may be offered new odds. You can accept the revised odds or cancel the bet before confirmation.
  • SapphireBet reserves the right to decline or partially accept any bet, suspend markets, or limit markets for regulatory, integrity, or risk reasons.

Stakes, Minimums, and Maximums

  • Minimum and maximum stake limits apply per market and event. Limits are displayed on the bet slip or in market rules.
  • Maximum payout limits may apply per bet or per event and are shown in the house rules.

Settlement and Results

  • Bets are settled based on the official event result published by the relevant governing body or trusted data providers.
  • If an event is abandoned, postponed, or rescheduled, settlement follows the sport-specific rules published in the rules section.
  • Errors: In case of palpable error (e.g., odds transposed, material data mistake), SapphireBet may void or reprice the bet to the correct odds. Where repricing is not feasible, stakes may be returned.

Cancellations and Voids

  • Bets placed after an outcome is known or after an event has started (unless live in-play betting) may be voided.
  • If a market is offered in error or the event is not conducted per official rules, SapphireBet may void bets.
  • Where system or transmission failures occur, affected bets may be void or settled at SapphireBet’s reasonable discretion.

Restrictions and Responsible Limits

  • SapphireBet may impose betting limits, exclude certain markets, or restrict bonuses to protect users and platform integrity.
  • You may set voluntary limits on deposits, losses, and stakes to manage your betting.

Cash Out and Special Features

  • Cash Out, Edit Bet, and similar features are optional services and may be unavailable for some events or bets.
  • If a Cash Out request is successful, the bet is settled at the offered amount and cannot be reversed.

Payment Rules

Deposits

  • Deposits can be made through the methods displayed in your account cashier, which may include international cards, bank transfers, e-wallets, mobile payment options, or digital assets where lawful and supported.
  • Currency: Bangladesh Taka (BDT) may be supported. If a deposit is made in another currency, conversion rates and fees (if any) are shown at the time of transaction.
  • Method-specific limits, fees, and crediting times are shown in the cashier before you confirm the transaction.

Withdrawals

  • Withdrawals are paid to the original source of funds where feasible, subject to name matching and KYC checks.
  • SapphireBet may require completion of identity, address, and payment method verification before processing payouts.
  • Processing times depend on the method and compliance checks; standard timeframes are shown in the cashier.
  • SapphireBet may apply minimum and maximum withdrawal amounts per transaction; details appear at the point of request.

Verification, KYC/AML, and Security Holds

  • You agree to provide accurate information at registration and on request, including government ID, proof of address, and payment method ownership.
  • SapphireBet may place temporary holds on deposits or withdrawals to satisfy anti-money laundering and counter-terrorist financing checks or where fraud is suspected.

Transaction Restrictions and Cancellations

  • Bonus funds, bonuses, and free bet credits may be subject to wagering requirements before withdrawal.
  • SapphireBet may refuse or reverse transactions that breach these rules, violate legal or regulatory obligations, or involve third-party funding.
  • You may request cancellation of a pending withdrawal if the cashier provides that option. Once processed, a withdrawal cannot be reversed.

Fees and Taxes

  • SapphireBet may charge reasonable processing fees where incurred by payment providers; any fee is disclosed before confirmation.
  • You are responsible for any personal tax liabilities arising from winnings under applicable laws.

Responsible Gambling

Commitment to Safer Betting

  • SapphireBet promotes responsible use of betting services and encourages you to set personal limits and read risk information before placing bets.

Player Control Tools

  • Deposit limits, loss limits, stake limits, and session time reminders.
  • Time-outs (short breaks) and self-exclusion for longer periods.
  • Access to account history to review bets, bonuses, and transactions.
  • Optional self-assessment to help you evaluate your gambling risk.

Practical Guidance

  • Set a budget in BDT for entertainment only and never bet more than you can afford to lose.
  • Do not chase losses and avoid betting under stress or time pressure.
  • Consider disabling marketing messages in your account settings if this helps manage your behavior.

Help and Support

  • Gambling Therapy: global online support (gamblingtherapy.org).
  • GamCare: advice and tools (gamcare.org.uk).
  • Kaan Pete Roi (Bangladesh): emotional support helpline (kaanpeteroi.org).
  • Consult local healthcare providers for professional assistance.

Anti-Money Laundering

Know Your Customer (KYC)

  • Before withdrawals, and at any time during the relationship, you may be asked to provide identity documents, address verification, source-of-funds or source-of-wealth evidence, and payment method ownership proofs.
  • Enhanced due diligence may be applied to higher-risk accounts, transaction patterns, or where required by law.

Monitoring and Detection

  • Transactions are monitored for unusual patterns, rapid movement of funds, structuring to avoid thresholds, third-party payments, and use of anonymous or prohibited instruments.
  • SapphireBet may request clarifications, supporting documents, or decline transactions where concerns exist.

Consequences of Breach

  • SapphireBet may restrict your account, freeze funds, or block access if AML/CFT concerns arise, and may report suspicious activity to relevant authorities where legally required.
  • Failure to comply with KYC requests may result in cancellation of pending transactions and account closure.

Privacy Policy

Data We Collect

  • Identification data: name, date of birth, nationality, government ID details.
  • Contact data: address, email, phone.
  • Account and usage data: registration details, login events, device information, IP/location (where permitted), preferences, responsible gambling settings.
  • Financial data: payment method identifiers, deposits, withdrawals, bonuses, and bet history.
  • Compliance data: verification outcomes, communications, and risk assessments.

How We Use Your Data

  • To operate your account, process deposits/withdrawals, settle bets, and manage bonuses.
  • To verify identity, prevent fraud, and comply with AML/CFT and other legal obligations.
  • To provide support, improve services, personalize odds displays and content, and conduct analytics.
  • For marketing based on your preferences and consent settings, which you can change at any time.

Sharing and Transfers

  • Data may be shared with payment providers, identity verification services, sports data suppliers, and regulators where required by law.
  • Where data is transferred across borders, SapphireBet applies appropriate safeguards consistent with applicable law and industry standards.

Your Rights

  • Access, rectification, and erasure of personal data, subject to legal limits.
  • Restrict or object to processing in certain cases and request portability where applicable.
  • Withdraw consent for marketing at any time and manage cookies through your browser or account controls.
  • To exercise rights or raise concerns, contact customer support through your account channels.

Security

Technical and Organizational Measures

  • Encryption of data in transit and at rest across core systems.
  • Strong access controls, role-based permissions, and secure key management.
  • Two-factor authentication (2FA) options for account login where supported.
  • Continuous monitoring, anomaly detection, and anti-fraud systems across betting and payment events.

Your Responsibilities

  • Use a strong, unique password and enable 2FA where available.
  • Keep devices updated and log out after use, particularly on shared devices.
  • Notify SapphireBet immediately if you suspect unauthorised access to your account.

Incident Handling

  • Security incidents are logged and investigated. Where required, SapphireBet notifies affected users and relevant authorities.
  • Accounts may be temporarily suspended to protect users and the platform while investigations are conducted.

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